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The 15 Style Points
Hallmarks of the Certified Coach
(TM)
 
sponsors

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   

View this issue online at http://www.todayscoach.com/2003/0428cci.html

 

Monday, April 28, 2003
 

Dear Today's Coach Reader,

Have you ever wanted to know EXACTLY and ALL of the ways you 'come across', and how you can interact/relate with your clients?

We've identified 15 aspects of communication called the StylePoints that depending on you, and how effective you are with each, can accelerate or slow down the coaching process.  The communication style points are part of the basis of the Certified Coach Training program available to members of CoachVille.

View the 15 StylePoints, Hallmarks of the Certified Coach™, directly below.  Today's issue of Today's Coach highlights a list of the 15 StylePoints that coaches engage when at their best with their clients. 

A
s you may have heard, the 15 StylePoints are one part of the Certified Coach Training that CoachVille is offering live in 8 new cities this year (Dallas, Vancouver, Salt Lake City, Reno, Memphis, Minneapolis, Indianapolis and Seattle.)  Below the list of 15 StylePoints is a description of this live training along with the dates and registration information for the 8 cities.  Registration is only $179, so if you've been wanting to immerse yourself in a 2-day coach training with the freshest content available, please join us.

I trust you'll enjoy diving into this list, and observing how your knowledge of the 15 StylePoints strengthens interactions with your coaching clients, colleagues or staff this week. We also look forward to welcoming some of you to CoachVille's next live events!
 


All the best,

Andrea Lee
GM, CoachVille | School of Coaching

   
 
 

The 15 Style Points
Hallmarks of the Certified Coach
(TM)
version 1.3 | 06/05/02 | copyright coachville.com
How you come across and interact/relate with your client can accelerate or slow down the coaching process.  We've identified 15 aspects of communication that we call the StylePoints. Each StylePoint can help you become more effective coach by tweaking your coaching communication style. These communication style points are part of the basis of the Certified Coach Program from
CoachVille and are only available to our members.

Scorecard of the 
coach's effectiveness
low --------------high

The Style Points ...one of 5 components of the Certified Coach Coaching Process

0    1    2    3    4    5

1. Hears what is actually said.
Points off for misinterpreting, filtering, reframing.

0    1    2    3    4    5

2. Responds cleanly.
Points off for adding positive spin, responding to something that wasn't said, irrelevant comments, pouncing with a solution, trying too hard.

0    1    2    3    4    5

3. Takes client's concerns seriously.
Points off for being dismissive, not getting seriousness of situation, invalidating.

0    1    2    3    4    5

4. Speaks simply.
Points off for being long winded, long stories, convolution, repeating self.

0    1    2    3    4    5

5. Is light and neutral.
Points off for being heavy, significant, charged, flat.

0    1    2    3    4    5

6. Is collaborative.
Points off for lecturing, pushes for change, being 'on,' peppering with questions, pushes point of view/agenda.

0    1    2    3    4    5

7. Communicates in full-duplex mode.
Points off for not being able to speak and listen at the same time.

0    1    2    3    4    5

8. Fully expresses.
Points off for holding back, not being themselves, tries to coach 'correctly.'

0    1    2    3    4    5

9. Keeps up.
Points of for falling behind, backtracking, missing a shift the client has just made.

0    1    2    3    4    5

10. Hears between the lines.
Points off for missing dissonance, subtleties, hints.

0    1    2    3    4    5

11. Uses commonly understood words.
Points off for jargon or technical terms unfamiliar to the client.

0    1    2    3    4    5

12. Is self-assured.
Points off for meekness, timidity, bravado, arrogance.

0    1    2    3    4    5

13. Is client-centric.
Points off for self-referencing, competing for attention.

0    1    2    3    4    5

14. Is comfortable with problems.
Points off for rushing to fix, pointing mostly to the bright side, trying to make the client feel better, positive spinning, providing medicants.

0    1    2    3    4    5

15. Is "with" the client.
Points off for being distracted, preparing for response, thinking too hard.

______

Total score (max 75)

 

The Certified Coach Intensive (CCI) training - leading towards the Certified Coach designation through the International Association of Coaches - will be in 8 additional cities...

Tuition is US $179 and includes a multiple attendance bonus and 100% satisfaction guarantee. Why not join us?

 


Comments from participants from various 2002//03 Certified Coach Intensives

used with permission

 


 

 

Regular boosts of energy... a massive benefit...
 

"I've just emailed Susan Austin to thank her and here is a summary of what I wrote:
I was struck by how much fun was going on! We British tend to take ourselves pretty seriously - so to have an event such as this where there was a sense of fun all day long was a true breath of fresh air for everyone. Isn't this just exactly the way our work should be? CoachVille is a great environment to be immersed in and for me getting regular boosts of energy from the live events is a massive benefit."
Chris Macklen, UK
chris@discovertheisland.com
www.discovertheisland.com

 

 

 

 

 

I now think in bold colors...incredibly liberating...
 

"My two days spent at the Boston CCI were incredibly liberating.  I arrived convinced that my approach to coaching should be set in concrete and very clinical... Thanks to my experience at the Boston CCI, I now think in bold colors and plan to play (my game) a lot bigger!! Thank You CoachVille."

Sean

C. Sean Clancy

Performance Coach

Tel. 603.397.5600

cs.clancy@attbi.com

 

 

 

Much more confidence...
"I am so thankful to have had the opportunity to attend the CoachVille conference in Phoenix! Just three months ago, I began my journey in formal coach training but have suffered somewhat from lack of direction and overwhelm. Thomas' frameworks, the five 15's, have given me so much confidence to move forward in my business. It's incredible. Thank you, CoachVille!"
TheWORDCoaching@aol.com 
 

 


 

Learn more... quickly...

During the two days of the Intensive, I learned more practical and immediately applicable coaching ideas than I learned in two YEARS of taking classes at coaching schools.  I now have a whole new paradigm of services to offer to my coaching clients... one that is clear, simple and effective.

Karyn Greenstreet

Business and Life Coaching

http://www.KarynGreenstreet.com

 

 

 

 

I especially appreciated Susan's presentations...

"This was an excellent 2 days. I especially appreciated Susan's presentations. She can really speak to a female audience and she knows the material in depth. She was never at a loss to come up with examples of the issues."
Linda K Robertson
Executive Coach and Organizational Consultant
lindakrobertson@shaw.ca

 

 


Validation... 

"This experience validated for me that I was in the right field.  I could never get the volume of information received at the Intensive anywhere else.  If coaches are ready to build lasting practices in 1/2 the time, this is the event that must make a priority!"

Brenda Dicent, ME.d, RODP

Corporate & Life Coach!

Chief Executive Director of MY life Learning Links

877.364.6989

 



A clear means of structuring my coaching work...
"In less than 48 hours, I feel I've made some major shifts in my coaching focus and skills... I finally KNOW how I'm doing as a coach, what my greatest strengths and gifts are, and what areas need greater attention. Thank you for making all this not only possible but so easily accessible."
Warm regards,
Charlie Siegel
coachcharlie@theperfectpath.com 
http://www.theperfectpath.com 
Tel: +1-626-799-5611

 

 


It can't be this easy, yet it is...

 
"Just a note to thank you for a fantastic "intensive training" in Phoenix. The five-15's are brilliant and have already made a difference in my coaching, and in my life...The first time I used the 15's after returning from Phoenix, I got off my coaching call thinking "it can't be that easy," but my client got what she wanted and I enjoyed her immensely!"
Thank you,
Christine Kloser
christine@loveyourlife.com 




 

Treat yourself...
"I am an experienced, Coach U-trained corporate coach. I went to the CoachVille Intensive for continuing education not having participated in coaching classes in two years. What I came home with was an upliftment (cool word) and change in attitude that I can scarcely describe... I arrived home with a new experience of my business..."
Suzanne Lagay
slagay@hunterdon-chamber.org



 

 

A critical format for coaching well...
"The "four/fifteen's" are Hallmarks of what you will learn, and from my point of view provide a critical format for knowing what you as a coach need to be listening for from yourself and at the same time what you need to be hearing from the client... Thank you for the experience."
Charles R. Parris 
crparris@fuse.net
 



 

 Easily accessible and clear!
"Thanks for making the proficiencies, clarifiers, deliverables, style points and frameworks so easily accessible and clear! This information has radically changed how I work with clients. The Intensive weekend was the perfect format to learn, collaborate and integrate these aspects of coaching into my life. 

In addition to the information and experiential learning process, I am especially grateful for the opportunity to connect with so many other coaches and learn from them - that was worth the price of tuition alone!" 
Coop Cooper

Michael O. "Coop" Cooper
http://www.betterme.org
coop@betterme.org 
 

 

 

 

I know how to bring value to clients.
"Thomas Wolfe was wrong! You
can go home again. I have found mine at CoachVille and in the concepts and ideas taught during this last week-end in Phoenix... I now see the big picture! I know how to implement concepts and strategies. I know how to bring value to clients. And wow - is that awesome! I can't wait for the next session."
Saralyn Collins
The Training Bridge
http://www.thetrainingbridge.com 
consultantsc@cfl.rr.com 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

FEEL FREE TO FORWARD THIS ANNOUNCEMENT TO YOUR NETWORK....
 
CoachVille announces 8 new cities for the Certified Coach Intensive this spring and summer
Will we see you in Dallas, Vancouver, Salt Lake City, Reno, Memphis, Minneapolis, Indianapolis or Seattle?

Are you a coach who...


Has heard about the 15 Coaching Proficiencies from CoachVille and is eager to learn them in an immersion weekend?

Has been looking for a universal coaching model that can be adapted to a wide variety of client types and situations?

Is considering the Certified Coach designation track and wishes to prepare yourself for the Certified Coach exam?

Is currently coaching and interested in expanding the number of ways you coach, and the types of models you use?

Is working with clients who you sense are wanting more from you as you coach them?

Is new to the coaching game and wants to quickly understand how to coach well instead of waiting years to learn by trial and error?

Is working internally or externally for a company and is seeking an open-architecture approach to coach leaders in the company?

If any of the above are true for you, then the CoachVille Intensive is for you.  Offered in 8 additional cities this year, and led by Senior Trainers Dave Buck, Susan Austin and Anna Dargitz, this 2-day training is the type of immersion, highly experiential and fast-paced training that you've been looking for.  And it leads to the Certified Coach designation offered by the International Association of Coaches (IAC), should that be a part of your professional plans.
 

Certified Coach Intensive - 2003

Register Now!

City

Max Status

 To register

Dallas, TX
May 2/3, 2003
Leader: Susan Austin
100 info
filling well
$179
Certified Coach Intensive
Click to Register
event location is confirmed
Vancouver, BC
May 23/24, 2003
Leader: Dave Buck
100 info 
filling well
$179
Certified Coach Intensive
Click to Register
event location is confirmed
Salt Lake City, UT
June 13/14, 2003
Leader: Susan Austin
100 info
filling well
$179
Certified Coach Intensive Click to Register  
event location is confirmed
Reno, NV
June 27/28, 2003
Leader: Anna Dargitz
100 info
filling well
$179
Certified Coach Intensive Click to Register
event location is confirmed
Memphis, TN
July 18/19, 2003
Leader: Susan Austin
100 info
filling well
$179
Certified Coach Intensive Available
event location is confirmed
Minneapolis, MN
July 18/19, 2003
Leader: Dave Buck
100 info
filling well
$179
Certified Coach Intensive Available
event location is confirmed
Indianapolis, IN
July 25/26, 2003
Leader: Anna Dargitz
100 info
filling well
$179
Certified Coach Intensive Available  
event location is confirmed
Seattle, WA
August 1/2, 2003
Leader: Dave Buck
100  info
filling well
$179
Certified Coach Intensive Available
event location is confirmed

Training fee
$179  (includes multiple attendance)

What will I learn at the Certified Coach intensive?
1.  The 15 Coaching Proficiencies (coaching competencies)
2.  The 15 Coaching StylePoints (communication style)
3.  The 15 Coaching Frameworks (the place from which you look at life) 
Please note:  You will not be certified at the end of the training.  That is a separate step, but the training is 100% focused on 15 Proficiencies, StylePoints and Frameworks which are the basis of the Certified Coach designation/testing.



How is the Intensive organized?
We are keeping the training as interactive, effective, and simple as possible.  You'll have plenty of free time for networking.
1. Everyone is in the same event room during the training.  
2. Susan Austin, Dave Buck OR Anna Dargitz will lead the segments.  
3. All sessions are interactive (and include step-by-step handouts).
4. You are on your own for meals. Water is served both days during the breaks.
5. The Intensive training includes an extensive web resource area containing RealAudio of the Intensive, Forms, worksheets and tools (PDF format) plus PowerPoint files of the presentations. This is included in your training fee.



Guarantee of Satisfaction
If, at the end of the Intensive, you feel that the conference was not worth the fee you paid, you will be refunded your Intensive fee in its entirety, no questions asked.  (We're quite serious about this.)


What You Will Be Learning
The 5-Element CoachVille Coaching System





Key Points

About the CoachVille Coaching System
Is there an open-architecture coaching system available that is effective with a wide range of clients, and usable by coaches at all skill levels?  Yes!  In this intensive, you will learn -- and become effective with -- the newly released CoachVille Coaching System.  The highly flexible system includes the 5 elements illustrated above, and described below.

The 15 Coaching Proficiencies
The Coaching Proficiencies are the engine of the coaching process; this is what the coach spends 90% of his/her time doing during a typical coaching call.   The list of the proficiencies is here.

The 15 Listening Clarifiers
In order to know which of the proficiencies to use at any given time, the coach needs to know, and sort through, what they are hearing.  Thus the 15 Clarifiers which help the coach know the nature of what they are hearing and guides them to select the most important element of what they are hearing.  Once this is clear (it can take just a millisecond), the coach will naturally choose the most fitting proficiency.  The list of the clarifiers is here.

The 15 Deliverables
Deliverables are what the coach delivers.  Which is distinct from the outcomes that the client may have or cause as a result of the coach's deliverables.  (Deliverables vs outcomes is a key distinction in coaching.).   The list of the deliverables is here.

The 15 Life Frameworks
Frameworks are places that the coach (and client) come from in their thinking, perception, behavior and attitudes.  Frameworks expand thinking, which can result in clients moving forward more quickly and with less effort.  Think of a space ship being launched. It needs the thrust of booster rockets to break the inertia/gravity/weight to get the rocket beyond the pull/heaviness of Earth's atmosphere so that it can play effortlessly in space, where there is no resistance.  Something similar happens to the client when their frameworks are expanded.  Blocks to success are reduced and progress accelerates. The list of the frameworks is here.

The 15 Communication StylePoints
How you come across and interact/relate with your client can accelerate or slow down the coaching process. We've identified 15 aspects of communication that we call the StylePoints.  Each of these 15 StylePoints can help you become more effective coach by tweaking your coaching communication style.  The list of the StylePoints is here.
 

Then here's how you will benefit by attending the 2-day Certified Coach Intensive

As a participant, you will learn how to...
Learn and discover how strong you are in the 15 Coaching Proficiencies
Expand your thinking and approach via the 15 Life Frameworks
Polish how you relate with your clients via the 15 Communication Style Points
Quickly identify exactly what the client is saying via the 15 Client Clarifiers
Immediately add value to your clients by offering the 15 Coaching Deliverables
Gain confidence as a coach by building on what you already know.
Get your arms around the entire coaching process; no more surprises.
Learn how to articulate what you can offer your clients.
Learn about the future of coaching; what clients will be wanting and needing from coaches over the next 5 to 10 years.
Meet and network with other coaches from you area and from around the world who share common interests with you.
 
 

How is the Intensive designed?

The intensive has been designed as a powerful learning experience...
Multimedia presentations to quickly and graphically convey the key points, principles and theory.
"Front of the room demos" by Senior Leaders Susan Austin, Dave Buck and Anna Dargitz so that you can see real world demonstrations of optimal form.
"From the podium" discussions between Senior Leaders Susan Austin, Dave Buck and Anna Dargitz you so that you can benefit from the wisdom of other coaches in the room. (We use floating wireless microphones.)
Highly interactive dyads and triads so that you can practice and perfect what you are learning using scorecards and guides.
Case study examples and 'team solution' methods to prepare you for the types of client situations that you will be encountering in the real world.
Networking opportunities before and after each day's sessions.
 


What are the logistical details?

We are keeping the training as interactive, effective, and simple as possible.  You'll have plenty of free time for networking.
1. Everyone is in the same event room during the training.  
2. All sessions are interactive (and include step-by-step handouts).
3. You are on your own for meals. Water is served both days during the breaks.
4. An extensive web resource area containing RealAudio of the Intensive, Forms, worksheets and tools (PDF format) plus PowerPoint files of the presentations is included in your training fee.

Guarantee of Satisfaction
If, at the end of the Intensive, you feel that the Certified Coach Intensive was not worth the fee you paid, you will be refunded your Intensive fee in its entirety, no questions asked (This is our universal and consistent customer satisfaction policy.)


Cancellations/Transfers
We offer 100% refund of your payment/tuition if you withdraw 30 days before the event.  Within 30 days of the event, you may transfer your registration to another city anytime without a fee or penalty, and you may transfer your registration to another person anytime without a fee or penalty...

Special Bonus for those who attend a Certified Coach Intensive training in 2003
As a participant in a Certified Coach Intensive in 2003, you may participate again in the future at no additional charge.  To register for another city, visit http://www.coachvilleconference.com and click/register for the city that you wish to attend.  Near the end of the registration process you will see that the $179 pricing reverts to zero once our system recognizes you as someone who has already paid for an earlier event. You may attend more than one additional city between now and December 31, 2003, at no additional charge.   This offer is only good for you, of course as someone who registered/paid for this event before.



Need a roommate?
When you register, we'll let you know how to connect with other attendees to share a room.


Volunteer?
We'd appreciate your help.  Just let us know when you arrive at the conference on  that you'd like to volunteer as a microphone runner or other support person.


Questions/Requests
Please email tina@coachville.com

Certified Coach Intensive - 2003

Register Now!

City

Max Status

 To register

Dallas, TX
May 2/3, 2003
Leader: Susan Austin
100 info
filling well
$179
Certified Coach Intensive
Click to Register
event location is confirmed
Vancouver, BC
May 23/24, 2003
Leader: Dave Buck
100 info 
filling well
$179
Certified Coach Intensive
Click to Register
event location is confirmed
Salt Lake City, UT
June 13/14, 2003
Leader: Susan Austin
100 info
filling well
$179
Certified Coach Intensive Click to Register  
event location is confirmed
Reno, NV
June 27/28, 2003
Leader: Anna Dargitz
100 info
filling well
$179
Certified Coach Intensive Click to Register
event location is confirmed
Memphis, TN
July 18/19, 2003
Leader: Susan Austin
100 info
filling well
$179
Certified Coach Intensive Available
event location is confirmed
Minneapolis, MN
July 18/19, 2003
Leader: Dave Buck
100 info
filling well
$179
Certified Coach Intensive Available
event location is confirmed
Indianapolis, IN
July 25/26, 2003
Leader: Anna Dargitz
100 info
filling well
$179
Certified Coach Intensive Available  
event location is confirmed
Seattle, WA
August 1/2, 2003
Leader: Dave Buck
100  info
filling well
$179
Certified Coach Intensive Available
event location is confirmed

Training fee
$179  (includes multiple attendance)