did Client Tresa Kenny, VP of Marketing Services at BioLab, select Nan
as her Corporate Coach?
Nan O’Connor speaks in a clear, relaxed style. She conveys the depth and
confidence of someone who's seen a great deal of the
business world. Her client, Tresa Kenny, VP of Marketing
Services at BioLab, was drawn immediately to Nan’s ability to engage
in provocative conversation with her, honing in on what was most
...now more than ever,
Corporate and Executive Coaching is in demand.
Tresa didn’t simply pick Nan out of a hat. She chose Nan because of
her experience in business, particularly her knowledge of how to run a
creative operation. While Nan was never part of a large company,
her background working with and running small businesses taught her a
lot about organizational dynamics, and how to manage a group through
lean times. Tresa initially sought coaching because she'd been promoted, and
inherited an opportunity to manage two departments which were in shambles. Because
she was entirely new to managing a creative department, one of her new
responsibilities, she knew she needed help. Enter Coach Nan
Although Nan’s specialty is working with entrepreneurs, 50% of her
practice consists of corporate clients. Nan comments that,
“Downsizing has caused such pressure in the workplace; it can be a
tough row to hoe. Executives have more on their plate than they
know how to handle; and aren’t getting support from above or below. A
coach can really help the executive leverage their innate ability and
resources.” For these reasons, it seems that now more than
ever, Corporate and Executive Coaching is in demand.
their first meeting, Tresa and Nan connected immediately at an
intuitive level. Tresa was looking for someone to help
figure out how she would turn her new departments around. To some extent,
Tresa felt positive that Nan, as a business woman, understood her, and
if only for that reason, the coaching would be beneficial. Only
completed Nan’s intake assessment and documents, though, did she
very connected everything was in her life, and how
creating balance through coaching was really going to impact her
success in business. And impact her it did.
they did, and the results they got.
One of the challenges Tresa faced was working with people who’d been
with the organization longer than 20 years. The culture was very
helped her find more suitable positions for those veteran employees, or, helped
Tresa move them on. As a result, the remaining employees are now excited about doing
Nan’s understanding of the business helped Tresa
stay focused throughout the transition and
reorganization of the department. With the help of Coach Nan,
Tresa and BioLab successfully amalgamated 4
With Nan championing her, Tresa feels she can now remain focused on what’s
important to her. She also understands what causes her stress, and sees the
real issue at hand, especially when something is in conflict within herself. Tresa
has developed more tolerance and understanding of her own work style,
and accepts that she requires downtime so she can energize herself. She
says she communicates better, assesses problems faster; and appreciates the differences in other
fees...have been well worth it."
VP of Marketing
In fact, her team performance was quite noticeable. So much so
that another department manager asked
what she'd done. Soon enough, Nan become Corporate Coach for
key people in this second department at BioLab. Apparently, this
is quite common in Corporate and Executive Coaching; word of mouth
referrals within a company can be effortlessly natural and fast,
especially compared to personal coaching.
Why coaching worked
Tresa was quick to confirm that Nan’s expertise and experience were
important in their success. However, she also commented
“Nan cares about me as a person, not just as a client.” “She’s
got an ability to clearly and with care tell me
when something isn’t right.” “Nan’s strength,” Tresa continues,
“is to get to where the client IS, without being an intruder.”
“Coaches who are most useful do have a varied experience
and backgrounds,” says Nan. "But," she points out, "there are
things you simply know little or nothing about." For example,
another client of Nan's required an HR specialist.
Within an hour, Nan had him connected to one of the best HR
professionals in the business.
And, timing can also important when building an
executive coaching practice. An executive of a $3 billion
company, with whom Nan
eventually worked for almost 4 years, at first only said “I’m not ready for you
yet.” Six months later, he called, knowing he was ready, and
with Nan's coaching, successfully transitioned into the position of CEO.
Coaching is great, but what would make it better?
What a great question! And, actually,
Tresa had some difficulty with it. Mostly this was because of
the fact that there were no limitations to what she could discuss with
Nan. And if
the subject was beyond the scope of Nan’s expertise, Nan found the
appropriate resource. “The only thing I can think to improve
coaching,” Tresa said, “would be a broader understanding of coaching
by the public.” People do get mentoring and coaching confused, and to
Tresa there is a clear difference: with coaching, whatever it is that
comes up, you can ask for. "Nan's fees have been well worth it."
"The only thing I can
think of to improve coaching (based on my experience as Nan's
client), is a broader understanding of coaching by the public."
Corporate Coaching Client,
Coaching is a powerful medium for change. Executive and
can be exciting and rewarding, as well as very challenging.
Executives insist that you meet them as equals. Once the
relationship is established, though, it isn’t uncommon for the relationship to
last 4, 5 or more years. Nan O’Connor's secrets to success? Who she
is, the inner work she’s done, and the breadth of experience she’s
written by Sid Smith
you wish to reach Nan O’Connor, please try her at
404-378-5026. A very warm thank you to Nan and Tresa, for sharing your
story with us!
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