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December 10, 2001
Thanks are due today
to Coach Julieann Cross for an eye-opening article
about the power of Instant e-Coaching.
wrote to us in response to a Full Practice lesson on the
topic of "Coaching via Instant Messaging." Her
story is a
wonderful example of how innovation and progressive
methods within Coaching can have an immediate impact on
the lives of many.
have something of interest you'd like to share with the
welcome your emails.
As a bonus
in today's issue, you'll also find Full Practice lesson
71, the lesson that prompted Julieann's response to us.
And lastly, if you're looking for just the right licensing
opportunity to add value to your clients, details about
the Personal Foundation TeleClass and License are also
by Julieann Cross
I was thrilled to see your lesson about adding Instant
Messaging to your coaching practice. I stumbled on to
this strategy about a year ago with a
coaching/consulting client I have been working with
for the past 18 months. (In fact, he's "zapping" me
now as I write this letter.)
This particular client is a newly appointed CEO of a
small non-profit and while he's an outrageous
counselor, he lacked the experience and
self-confidence to manage the organization without
some "coaching". He also had an additional "challenge"
in that he is hearing impaired and telephone
conversations are difficult for him, even with the
"enhanced" attachments to his phone and hearing aids.
One day he came to my office and entered as I was
finishing a "chat" with my son and became fascinated
with the whole "IM" thing.
A Light Bulb Moment
Later that week he "zapped" me for
the first time and a major light bulb went off - we
held our first "trial zap coaching" session right then
and suddenly a couple of concepts he had been
struggling to "hear" he could "see" in the context of
the conversation. It became clear he had been missing
the "subtle distinctions" because he simply
couldn't hear them. We have been conducting our
coaching sessions like this ever since.
In fact, we have even taken "zap coaching" to an even
higher level on a couple of sessions. One session in
particular created an interesting coaching challenge.
My client was involved in a very difficult negotiating
session to merge with another organization. During a
break in the session he zapped me to discuss some of
the key strategy points. Unbeknownst to me, the other
parties soon entered the room and negotiations
continued while he continued to “zap me”.
The Power of Instant
He told "them" he was keeping notes and he kept
feeding me information on what was going on in the
room. About 4 of 5 "zaps" went back and forth when I
realized that I was “playing his virtual coach”
zapping him play by play strategies without disrupting
the flow of the “real time” game going on in his
office. I quickly shifted my coaching to match the
tempo of the game and now know how the coach that sits
in the announcers booth and calls down plays on the
radio to the field feels like....it was an interesting
"coaching session" to say the least. But more
importantly, the end result is that the organizations
merged, the newly formed organization has doubled its
impact on the community through both the number of
people served and the array of services they offer.
It also clued me into the power "instant" coaching can
have and I've extended the practice to several of my
Powerful Coaching in
Those who utilize the service tell
me its like having me in their pocket and they can
pull me out in tough spots. The majority of the time
this “zap coaching” only takes a couple of minutes and
often more powerful. I’ve done “zap coaching” with
folks in both personal and professional “real time
settings” and even have a couple of teens (who are
much more tech savvy) zap me from their web enabled
Personally, I love “zap coaching”
and find it effective in a wide array of situations
and see it as a powerful tool in my practice…nice to
see someone else does too.
Crosshaven Ventures, LLC is a private Development firm
dedicated to serving those who serve. For more
information about our services and how we can support
you in changing the world, call Julieann Cross at
BONUS: Excerpt from the 100-Day Full Practice
eCourse for Coaches
Here is Lesson 71 from the Full
Practice 100 ecourse, which prompted the above
CoachVille member to write and share her story with
Theme this week: Doubling Value For Your
Being available via Instant Messenger
is a lesson from the 100-Day Full Practice
eCourse available from CoachVille.com. Cost is
$39 for members.
by Thomas J.
copyright CoachVille.com 2001
coaching game gets more competitive and as
potential clients become better educated about
the coaching process, potential clients are
going to be looking at the 'features' you offer
as part of their buying decision.
And one of
these features they'll be looking at is your
degree of availability to them between sessions.
Clients want and need
One of the reasons that clients leave coaches is
because the client wanted/needed more support
than the coach was willing, able or even knew to
But I believe that
there is a simple solution to this problem...
And that is to offer IM (Instant Messaging) as a
support feature to your clients. Recently,
we've been doing some testing in this area and
are finding that clients are really responding
to "IM Coaching." This, because the coach is
'there' during periods when the client needs
help getting through a tough project, or needs
accountability for an afternoon, or just needs a
friendly cyber chat, or has a quick question but
doesn't want to 'wait' for you get to get back
to them via email or phone.
Here's one way to
present this feature to clients and potential
One of the new client support features that I'm
adding to my practice is Instant Messaging,
called IM for short. If you've ever used MSN's
Messenger, or AOL Chat or ICQ, then you know
what referring to. If not, I've explained how
the feature works below.
"I'm adding this feature to my practice in order
to everything I can possibly do to support you
to success with your goals and projects. I've
used IM myself with my colleagues and friends
and I know that it adds a special dose of
Instant Support when I need that extra structure
to make sure I get something done on time, or
just when I need a supportive word. And, IM is
also a way for you to instantly contact me for
just about anything, including scheduling, quick
questions, a quick strategy session, a request
for a phone call; you name it!
IM is not a new tech feature; but it's fairly
new in the coaching profession. I'm one of the
first coaches to make IM Coaching available to
all of my clients. And I believe that you're
really going to like it, especially when you
need some just-in-time advice or support.
Here's how it works....
After you download the IM software and add my
email address to your 'list,' you'll be able to
immediately see whenever I'm available to you.
Just click my name on your IM window and I'll
respond within seconds. It's as simple as that.
In fact, here's a graphic of how the Messenger
software looks when you're having a chat. This
little window pops up when you start an IM with
You can always check to see if I'm
around/available via IM. Just launch your IM
software which looks like this. If I'm online,
it will show my name under 'ONLINE.'
This is just another way to show you that
I'm here for you. I value our relationship and
your business and I am expecting that this new
feature will add value to your life and
If you'd like to get started, just download the
free IM software from
And, if you'd like an illustrated tutorial,
click here for a PDF.
YOUR NAME HERE"
Worried that you'll be
inundated 24/7 with IM's from clients?
Not to worry. You can adjust your IM settings
to hide the fact that you're online if you'd
rather not be disturbed. FYI, when you do log
on, all of the clients that have added your name
to their IM list will see a little pop up window
that let's them know that you've logged on and
are available. And, yes, you can handle
multiple IMs at one time.
If you are not yet a CoachVille
member and wish to
the rest of the ongoing Full Practice 100 lessons,
register to become
a CoachVille member for $79, and upgrade to
receive the Full Practice ecourse for $39.
Archived lessons are accessible anytime, and are
organized as follows for the first fifty lessons, 5
lessons per week:
Know Thyself and Thy Services
Week 2: Resolving Psycho Blocks
Week 3: Building a Network
Week 4: Educating For Your Network for Referrals
Week 5: Bonding with Your Network
Week 6: Winning Websites
Week 7: Winning Websites (continued)
Week 8: 1 to 1 Selling Techniques
Week 9: Using Assessments as Marketing Giveaways
Week 10: Increasing Web Traffic
For more information about
the Full Practice 100 ecourse,
Are you satisfied with 'just enough?'
Or do you want more - way more? The Personal
Foundation TeleClass and License Program may be for
Personal Foundation Program - Train-the-Coach Version
(TeleClass AND License)
6 Tuesdays, January 8, 15, 22, February 5, 12, 19, 2002,
9-10 PM Eastern/NY. Led by Senior TeleClass Leader Sid
Tuition: US$129 non-members/ US$99
Click here to Register.
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Personal Foundation Program (TeleClass and License) is now
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Senior TeleClass Leader
Sid Smith is hosting a live section of this 6 week class
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and use the registered term "Personal Foundation."
All this, while YOU build YOUR Personal Foundation.
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during that time.
Tuition for the 6 week class and lifetime license is
US$129 non-members/ US$99 CoachVille members.
Click for more details and to register.
1. What is a Personal Foundation?
Just as your house needs a strong foundation to support both
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Here are 5 of the 25 elements:
Strong Boundaries (your natural ability/skill to say no,
filters to protect oneself from outside pressures)
A Reserve of Everything (meaning that you consistently have
extra time, money, space, opportunities)
Absence of Tolerations (meaning that you don't put up with
Clear Values (meaning priorities, qualities, interests, that
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Needs Fully Met (meaning both your physical human and your
emotional needs are completely satisfied)
2. Why is a Personal Foundation so
Anyone who intends to have (or already has) a high quality,
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You'll Feel Terrific. You will feel much, much better about
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Major Course Elements
As a group we’ll dig into 10 core areas, focusing on the
process of developing a strong Personal Foundation so that
YOUR life improves as you learn to teach this process to
your clients. The 10 core areas include:
- Define success on your terms
- Raise your standards.
- Orient around your values
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- Finish your unfinished business
- Honor your boundaries
- Get your personal needs met
- Build reserves in all areas
- Identify and reduce tolerations
- Handle the money, completely
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